Quality and Management

QUALITY - Customer satisfaction measure

During the years 2012-2015, Catlab has made a plan for measuring customer satisfaction; surveys have been conducted to different groups of primary care CST, HUMT and ICS. Here are the results of 8 consensual questions related to perception and assessment of the laboratory.

QUALITY - Accreditation of clinical laboratories according to ISO 15189

UNE-EN ISO 15189: 2013 is an international standard that specifies requirements for the competence and quality of clinical laboratories. In particular, it recognizes the technical competence of the laboratory analysis of specific magnitudes. Applying strict quality requirements demanded by ISO 15189 accreditation affects all processes in the laboratory (preanalytical, analytical and postanalíticos) and has been a major effort, both by the entity as of our professionals.

EXTRA-ANALYTIC - Application of pre-analytical program PAQC

The PAQC BD Diagnostics (Becton Dickinson) is an application program to evaluate the extraction processes and preanalytical part within the laboratory. With the results, you can make a "benchmarking" between the different centers.

QUALITY - Measure customer satisfaction

During the years 2010-2012, Catlab has made ​​a plan for measuring customer satisfaction, a survey of 10 questions related to the laboratory, targeting Clinicians.

QUALITY - Current state of UNE-ISO 15189 Accreditation in Catlab

Since 2012 Catlab is accredited for automated Biochemistry, sample collection and sample management. This 2013 is intended to accredit more than 88% of Catlab's activity.

EXTRA-ANALYTIC - Computerization process of the pre-analytical area

The computerization process of the pre-analytical area as the temperature control in the sample transport or time of arrival of the samples allowed us to have quality indicators (UNE-EN ISO 15189) to achieve a continuous improvement in one of the laboratory areas with less standardization.

QUALITY - Accreditation of CATLAB according to the Standard UNE-EN ISO 15189:2007

ENAC has accredited CATLAB in the tests of automated biochemistry, blood sampling, and the manipulation and management of blood and urine samples.

QUALITY – Publication of the Catlab Website 
As of April, the new Catlab Website will be available on the Internet. On it can be found our catalogue of tests, information about our business and the different areas of the Laboratory, the quality processes implemented, and the services that we offer.

QUALITY – Evaluation of Catlab Objectives 2011
According to Standard UNE ISO 9001:2008, all certified entities must, each year, propose and achieve quality objectives. This document summarizes the objectives set by Catlab for 2011 and the results.

QUALITY – Scientific activities of the professionals of Catlab 2011
Review of Publications, Posters, Papers of the professionals of Catlab completed and anticipated for 2011.